Shipping & Returns

Pool Spa Outpost Shipping and Returns Policy:

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund less a 15% restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For orders that received free outbound shipping, we may recover the actual shipping cost of the item in addition to the 15% restocking fee.  These fees will be deducted and your net refund will be returned to the original method of payment.

You should expect to receive your refund within 2-4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

For international returns, any duties, taxes and customs fees levied on the returned item will be deducted in addition to other amounts above including the restocking fee.

Non-Returnable Items

Certain items cannot be returned as they cannot be re-sold as new.  Any opened/installed/used item along with any electronics, pumps, spa covers, control panels, circuit boards and electric controls cannot be returned as they cannot be re-sold as a new item and cannot be 100% tested to be in perfect working order. 


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  See our free shipping page for minimum order quantity to qualify for free shipping.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, such as UPS or USPS, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.